Solutions

Knovvy for IT

Document systems, access, and troubleshooting once, and stop answering the same ticket every week. Built to be safe to run inside an admin console.

Runbook template

Built for sensitive workflows

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System runbooksCapture setup and troubleshooting flows as guides the whole org can follow.
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Auto-blur secretsPassword, one-time-code and card fields are redacted deterministically before storage.
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Access controlsPer-guide and per-folder grants with optional expiry keep internal runbooks internal.

Recording inside systems that matter

What is redacted automatically, and what is not

Redaction is decided from DOM signals only, with no model call, so it behaves identically every run. A field is treated as secret when any of these hold:

  • type="password" on the input.
  • An autocomplete of one-time-code, cc-number, or cc-csc.
  • A keyword match on name, id, aria-label or placeholder covering password, OTP, secret, CVV, card number, SSN, routing, account number, PIN, token, API key, and security code.

This detects form fields, not text. A token rendered on the page after you generate it is not something the DOM marks sensitive, so blur it yourself in the editor. We would rather state the limit than imply a guarantee.

The extension permission question you will be asked

Capture requests access to all sites, because we cannot enumerate your internal tools in advance. What it does with that access is narrow:

  • Every listener is gated on an active capture session. Before you press record, nothing is captured and nothing is sent.
  • During a session, three things go to the API: the instruction text, a screenshot of the tab, and the step’s page title, hostname and URL.
  • Finishing or discarding puts it back to sleep.

Full per-permission breakdown on the security page, which also lists what we have not built.

What IT buyers usually ask for next

SAML single sign-on, SCIM provisioning, a workspace audit log, customer-managed keys and region pinning do not exist yet. Where each sits is on the roadmap. If one is a hard requirement, say which, because that ordering is driven by who actually asks.

Common questions

Is it safe to record inside an admin console?

Password, one-time-code and card fields are blurred from DOM signals before the screenshot is stored, and you can pause capture before stepping outside the flow. Secrets rendered as plain page text are not auto-detected, so blur those manually in the editor.

Does the extension send data when I am not recording?

No. Every listener is gated on an active capture session. Until you press record, no step is created, no screenshot is taken, and nothing leaves the browser.

Ready to capture the know-how?